Navigating the COVID-19 pandemic was difficult for all of us. People Living with HIV experienced complex challenges, especially given the extremely isolation and challenges with the interruption of critical services while at the same time there was a great deal of uncertainty amongst service providers on how to continue to meet the needs of People living with HIV. Understanding how services operated during the pandemic and the supports accessible to service providers is important for ensuring effective and sustainable post-pandemic HIV/STBBI supports and services. Through focus groups, we talked with leadership teams and front-line staff members with roles in HIV/STBBI supports, about their experiences during the COVID-19, how it impacted their jobs as well as their personal well-being. These insights contributed to the design of a more robust model for the HIV/AIDS service provision to better meet the needs of both service providers and people living with HIV.
